Course Overview
This 3-day practical classroom training course is designed for those who wish to hone their leadership skills in the control room environment. You’ll learn about planning, communications, codes of practice, motivating your team, and much more.
From protecting the integrity of your organisation to group dynamics, successful supervision of a control room team in the modern workplace demands a varied set of skills. The essential leadership qualities of a professional supervisor include a good knowledge of civil and criminal legislation, a sound grasp of communications and planning and the ability to solve wide range of day-to-day challenges.
This course has no prerequisites to enrolment and is open to all who wish to learn more about control room management. Learners are assessed through a series of assignments (individual/group) covering various subject areas of the course syllabus, plus an individual evening project and a written assessment.
The course carries a BTEC Level 3 Award – a respected qualification for anyone seeking career opportunities in the electronic security sector. By holding this qualification, you demonstrate to your clients and colleagues you have proven skills in CCTV Control Room Supervision.
Key Details
6th January - 8th January 2025, Bishop's Waltham, UK
£795 ex. VAT (includes Tavcom certification)
Additional £95 + VAT for BTEC Level 3 Certificate
Core Content
- Functions and qualities of supervisors
- Problem solving
- Resolving staff issues and conflict management
- Team Characteristics
- Essential Legislation
- Motivating the team
- Customer service – internal and external
- CCTV images of evidential quality
- Protecting the integrity of your organisation
- Risk Assessment
- Objective – personal and organisational
- Group dynamics
- Team Management
- Development interpersonal communication skills
- Surveillance Camera Codes of practice
- Audit trails and Health and Safety
ABOUT THE COURSE
Welcome to the Control Room Supervisory Skills training course, designed for professionals seeking skills and knowledge that are central to the successful and efficient running of a CCTV Control Room
On this course, we invite you to join expert instructors as they guide you through carefully crafted modules to build an enhanced expertise in key areas of team management. Requiring no prior technical knowledge, this course is ideal for those who are looking to become control room team leaders, supervisors or any other senior position, and wish to add develop their management skill set within a fast-paced technical environment.
Join us as you delve into hands-on exercises, understand how to produce high-quality CCTV images, and further your practical insights that will not only expand your understanding but also equip you with the tools necessary to excel in this aspect of your role.
| Course Date | Course Name | Course Location |
|---|---|---|
| 6th January - 8th January 2025 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
| 14th April - 16th April 2025 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
| 30th June - 2nd July 2025 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
| 6th October - 8th October 2025 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
| 5th January - 7th January 2026 | CCTV Control Room Supervisory Skills | Bishop's Waltham, UK |
What our learners are saying...
Samantha D.
"Excellent presentation of the course - material was engaging"
CCTV Control Room Supervisory Skills Delegate, 2024
Andy M.
"The training was very good"
CCTV Control Room Supervisory Skills Delegate, 2024
Norman C.
"Great communication skills"
CCTV Control Room Supervisory Skills Delegate, 2024