Course Overview
CCTV control rooms are now a vital tool in the protection of our modern communities. Crime prevention, traffic management, key holding services, first aid response and major incident command control are just some of the skills demanded of today’s control room operator.
Covering a range of essential practical tasks, this two day course will provide the advanced skills needed to fulfil your many responsibilities.
From major operations and incidents to surveillance tactics and technical awareness this 2-day training will provide a sound grasp of communications and planning and the ability to solve wide range of day-to-day challenges.
This course has no prerequisites to enrolment and is open to all who wish to learn more about control room management. Learners are assessed through a series of assignments (individual/group) covering various subject areas of the course syllabus, plus an individual evening project and a written assessment.
The course carries a BTEC Level 3 Award – a respected qualification for anyone seeking career opportunities in the electronic security sector. By holding this qualification, you demonstrate to your clients and colleagues you have advanced skills in CCTV Control Room Supervision.
Key Details
2nd June - 3rd June 2025, Bishop's Waltham, UK
£575 ex. VAT (includes Tavcom certification)
Additional £95 + VAT for BTEC Level 3 Certificate
Core Content
- Building rapport and key communication skills
- People profiling and observation skills
- Hostile reconnaisance
- Technical awareness
- Major operations and incidents
- Key holding services
- Call handling standard and techniques, difficult callers and active listening
- Surveillance tactics
- Analysing recorded material
- Automatic number plate recognition
- British, European and international standards
- ARCs (alarm receiving centres)
- ACPO policy
ABOUT THE COURSE
Welcome to the advanced Control Room Supervisory Skills training course, designed for professionals seeking skills and knowledge that are central to the successful and efficient running of a CCTV Control Room. This is a condensed version of the 3-day CCTV Control Room Skills Course.
On this course, we invite you to join expert instructors as they guide you through carefully crafted modules to build an enhanced expertise in key areas of team management. Requiring no prior technical knowledge, this course is ideal for those who are looking to become control room team leaders, supervisors or any other senior position, and wish to add develop their management skill set within a fast-paced technical environment.
Join us as you delve into hands-on exercises, understand effective people profiling, and further your practical insights that will not only expand your understanding but also equip you with the tools necessary to excel in this aspect of your role.
| Course Date | Course Name | Course Location |
|---|---|---|
| 2nd June - 3rd June 2025 | Advanced Control Room Skills | Bishop's Waltham, UK |
| 15th September - 16th September 2025 | Advanced Control Room Skills | Bishop's Waltham, UK |
| 8th December - 9th December 2025 | Advanced Control Room Skills | Bishop's Waltham, UK |
| 2nd March - 3rd March 2026 | Advanced Control Room Skills | Bishop's Waltham, UK |
What our learners are saying...
Anon.
"This is my third visit to Tavcom. Always impressed with the venue and facilities and the hotel, New Place is a lovely venue to stay in while in Hampshire."
Advanced Control Room Skills Delegate, 2024
Richard C.
"A real positive for Tavcom to have Tony training with them. A very well respected person in the CCTV industry, a pleasure to have met him and be trained by him."
Advanced Control Room Skills Delegate, 2024
Casey S.
"Tony is very knowledgeable and was very professional during the course. Hit teaching method is engaging and I learnt a lot."
Advanced Control Room Skills Delegate, 2024