Advanced Control Room Skills – BTEC Level 3 Certificate

Course Overview

CCTV control rooms are now a vital tool in the protection of our modern communities. Crime prevention, traffic management, key holding services, first aid response and major incident command control are just some of the skills demanded of today’s control room operator. Covering a range of essential practical tasks, this two day course will provide the advanced skills needed to fulfil your many responsibilities.

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What will you learn?

  • Building rapport and key communication skills
  • Call handling standard and techniques, difficult callers and active listening
  • People profiling and observation skills
  • Surveillance tactics
  • Hostile reconnaisance
  • Analysing recorded material
  • Technical awareness
  • Automatic number plate recognition
  • Community care and out of hours
  • British, European and international standards
  • Major operations and incidents
  • ARCs (alarm receiving centres)
  • Key holding services
  • ACPO policy

£575.00 + VAT

2 Days

BTEC Level 3 Certificate

Accommodation with dinner, bed & breakfast can be included for an additional cost of £85pn + VAT. Please make a note on your booking form if you wish to add this option.

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Event Dates

Course

Event Location

Event Dates

8th Mar to 9th Mar 2021

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

14th Jun to 15th Jun 2021

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

26th Jul to 27th Jul 2021

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

15th Nov to 16th Nov 2021

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

10th Mar to 11th Mar 2022

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Advanced Control Room Skills – BTEC Level 3 Certificate: Reviews

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12/05/2020
Great to receive a formal qualification in Control Room management; this course had everything I expected and was explained in relatable terms.

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