Advanced Control Room Skills – BTEC Level 3 Certificate

Course Overview

CCTV control rooms are now a vital tool in the protection of our modern communities. Crime prevention, traffic management, key holding services, first aid response and major incident command control are just some of the skills demanded of today’s control room operator. Covering a range of essential practical tasks, this two day course will provide the advanced skills needed to fulfil your many responsibilities.

Course learning image

What will you learn?

  • Building rapport and key communication skills
  • Call handling standard and techniques, difficult callers and active listening
  • People profiling and observation skills
  • Surveillance tactics
  • Hostile recognisance
  • Analysing recorded material
  • Technical awareness
  • Automatic number plate recognition
  • Community care and out of hours
  • British, European and international standards
  • Major operations and incidents
  • ARC’s (alarm receiving centres)
  • Key holding services
  • ACPO policy

£575.00 + VAT

2 Days

BTEC Level 3 Certificate

Course events Course content Reviews

Event Dates

Course

Event Location

Event Dates

7th Dec to 8th Dec 2020

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

8th Mar to 9th Mar 2021

Course

Advanced Control Room Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Advanced Control Room Skills – BTEC Level 3 Certificate: Reviews

31/03/2020

Please enter your email address below in order to be added to our newsletter mailing list.