Control Room Supervisory Skills

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Control Room Supervisory Skills

BTEC Level 3 Certificate

“First class course. I will spread the word! The tutor was a top man who knows his stuff..”
Northern Ireland Office delegate

Course Overview

Successful supervision of a control room team in the modern workplace demands a varied set of skills. The essential leadership qualities of a professional supervisor include a good knowledge of civil and criminal legislation, a sound grasp of communications and planning and the ability to solve wide range of day-to-day challenges.

Course Cost: £745 + VAT
Duration: 3 Days
Includes: BTEC Level 3 Certificate

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We accept most major credit and debit cards.

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Course Content

    • Functions and qualities of supervisors
    • Protecting the integrity of your organisation
    • Problem solving
    • Risk Assessment
    • Resolving staff issues and conflict management
    • Objective –  personal and organisational
    • Team Characteristics
    • Group dynamics
  • Essential Legislation
  • Team Management
  • Motivating the team
  • Development interpersonal communication skills
  • Customer service – internal and external
  • Surveillance Camera Codes of practice
  • CCTV images of evidential quality
  • Audit trails and Health and Safety

PDF Version

Available Course Dates

19th – 21st November 2018

5th – 7th February 2019

29th – 31st May 2019

5th – 7th August 2019

11th – 13th November 2019

4th – 6th February 2020

Course Pricing

If you’re interested in booking a training course with Tavcom, please either click ‘Book Now’ or ‘Request a Call Back’ and a member of our team will get back to you as soon as possible.

Alternately, please contact us.

Telephone: +44 (0) 1489 895099

Course Cost: £745 + VAT
Duration: 3 Days
Includes: BTEC Level 3 Certificate

We accept most major credit and debit cards.

visa americanexpress delta mastercard  paypal paypal

Telephone us on  +44 (0)1489 895099
Our team is ready to take your call during normal office hours from Monday to Friday. We can discuss your requirements and provide you with details of course dates and availability, fees, payment methods, accommodation and joining instructions. Outside normal office hours please leave your contact details with our answering service and we will return your call.

Email us at
Email us with your course requirements and contact details. We will contact you to complete your booking or answer your queries.

Fax us on +44 (0)1489 894400
Fax your course requirements and contact details to us and we will contact you to arrange your booking and answer any questions.

Write or visit
Write to us at the address listed on our ‘Contact Us’ page or, if you live in the Hampshire area, feel free to call in and meet us. Our offices are open during normal business hours, Monday to Friday.

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Tavcom Training

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