Swift Fire & Safety has rapidly become the go-to company for organisations in the Peterborough area requiring the design, installation and maintenance of fire safety systems. A reputation for quality service has seen the company flourish, resulting in a growing number of enquires for a wider range of security-related services, notably intruder alarm systems.
This presented an exciting opportunity for the company to accelerate its expansion into a profitable new line of business, however, whilst many of the team had a good level of experience with alarm systems, they didn’t have the same recognised qualifications to match their fire credentials. Founder and Director of Swift Fire and Safety, Daniel Youngs, states: “It is a matter of pride and commitment to our customers, that we adhere to the highest standards for every service we provide. So, if we were to meet this customer demand, we needed to find the very best training provider for our team.”
Tavcom Training was recommended to Daniel by a number of trusted advisors, and he observes: “Tavcom’s reputation as the leader in security systems training preceded them.” Tavcom’s extensive portfolio of intruder alarm courses spans six classroom courses which it runs frequently throughout the year, as well as an online course.
“Not only is it great to have such a range of courses on the subject, but to be able to choose how and when to study, depending on your circumstances is a big plus point,” comments Daniel. During the intensive the five-day Practical Intruder Alarm Installation course at Tavcom’s state-of-the-art training centre, Daniel learnt the best way to design, plan, install, repair and maintain intruder alarm systems and was awarded BTEC Level 3 Certificate.
In a career spanning more than 10 years in the fire sector, Daniel has taken part in a lot of training: “I have participated in many courses but Tavcom sets the standard. It represents good value for money, ticked all of my boxes and filled the knowledge gaps I was missing.” He adds: “It has given us the confidence and credibility to respond positively to the requests regarding intruder alarms that we receive and already we have customers that are benefiting from our practical application of Tavcom’s teachings.”
Training goes hand-in-hand with Swift Fire & Safety’s commitment to providing a quality service, as Daniel adds: “We invest heavily in training and it is one of the reasons for the reputation we have earned. It is our intention to take further advantage of all Tavcom has to offer, helping us to fill knowledge gaps, continuously improve our skill and branch into other areas such as CCTV.”
He concludes: “Training ensures we maintain the highest possible standards for our customers and at the same time opens doors to new opportunities to grow the business.”