Control Room Supervisory Skills – BTEC Level 3 Certificate

Course Overview

Successful supervision of a control room team in the modern workplace demands a varied set of skills. The essential leadership qualities of a professional supervisor include a good knowledge of civil and criminal legislation, a sound grasp of communications and planning and the ability to solve wide range of day-to-day challenges.

Course learning image

What will you learn?

  • Functions and qualities of supervisors
  • Protecting the integrity of your organisation
  • Problem solving
  • Risk Assessment
  • Resolving staff issues and conflict management
  • Objective – personal and organisational
  • Team Characteristics
  • Group dynamics
  • Essential Legislation
  • Team Management
  • Motivating the team
  • Development interpersonal communication skills
  • Customer service – internal and external
  • Surveillance Camera Codes of practice
  • CCTV images of evidential quality
  • Audit trails and Health and Safety

£745 + VAT

3 Days

BTEC Level 3 Certificate

Course events Course content

Event Dates

Course

Event Location

Event Dates

11th Nov to 13th Nov 2019

Course

Control Room Supervisory Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

4th Feb to 6th Feb 2020

Course

Control Room Supervisory Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

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