Control Room Supervisory Skills – BTEC Level 3 Certificate

Course Overview

This 3 day practical classroom training course is designed for those who wish to hone their leadership skills in the control room environment. You’ll learn about planning, communications, codes of practice, motivating your team, and much more. This is a BTEC Level 3 course, which is an internationally-recognised qualification.

Successful supervision of a control room team in the modern workplace demands a varied set of skills. The essential leadership qualities of a professional supervisor include a good knowledge of civil and criminal legislation, a sound grasp of communications and planning and the ability to solve wide range of day-to-day challenges.

Learners are assessed through a series of assignments (individual/group) covering various subject areas of the course syllabus, plus an individual evening project and a written assessment.

There is no requirement for pre/post coursework.

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What will you learn?

  • Functions and qualities of supervisors
  • Protecting the integrity of your organisation
  • Problem solving
  • Risk Assessment
  • Resolving staff issues and conflict management
  • Objective – personal and organisational
  • Team Characteristics
  • Group dynamics
  • Essential Legislation
  • Team Management
  • Motivating the team
  • Development interpersonal communication skills
  • Customer service – internal and external
  • Surveillance Camera Codes of practice
  • CCTV images of evidential quality
  • Audit trails and Health and Safety

£745 + VAT

3 Days

BTEC Level 3 Certificate

Course events Course content Reviews

Event Dates

Course

Event Location

Event Dates

3rd Aug to 5th Aug 2020

Course

Control Room Supervisory Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

2nd Nov to 4th Nov 2020

Course

Control Room Supervisory Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Event Dates

1st Mar to 3rd Mar 2021

Course

Control Room Supervisory Skills – BTEC Level 3 Certificate

Event Location

Bishops Waltham, UK

Control Room Supervisory Skills – BTEC Level 3 Certificate: Reviews

David
18/02/2020
Although the subject was new to me, it was explained with great clarity and was interesting to see things more clearly.
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Review Section Image
Christopher
11/11/2019
Martin was brilliant: he listened to everyone, engaged, and taught the class very well - I could not fault him. The handouts are really what I have been searching for so I look forward to reading them.

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