Advance Control Room Skills

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Advance Control Room Skills

“The course was set at a good pace. Not rushed and enough time given…”
Cambridge City Council delegate

Course Overview

CCTV control rooms are now a vital tool in the protection of our modern communities. Crime prevention, traffic management, key holding services, first aid response and major incident command control are just some of the skills demanded of today’s control room operator. Covering a range of essential practical tasks, this two day course will provide the advanced skills needed to fulfil your many responsibilities.

Course Cost: £670.00 + VAT
Duration: 2 Days
Includes: BTEC Level 3 Certificate

We accept most major credit and debit cards.

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Course Content

    • Building rapport and key communication skills
    • Call handling standard and techniques, difficult callers and active listening
    • People profiling and observation skills
    • Surveillance tactics
    • Hostile recognisance
    • Analysing  recorded material
    • Technical awareness
    • Automatic number plate recognition
  • Community care and out of hours
  • British, European and international standards
  • Major operations and incidents
  • ARC’s (alarm receiving centres)
  • Key holding services
  • ACPO policy

PDF Version

Available Course Dates

6th – 7th February 2017

6th – 7th March 2017

3rd – 4th May 2017

1st – 2nd August 2017

27th – 28th November 2017

13th – 14th February 2018

Course Pricing

If you’re interested in booking a training course with Tavcom, please either click ‘Book Now’ or ‘Request a Call Back’ and a member of our team will get back to you as soon as possible.

Alternately, please contact us.

Telephone: +44 (0) 1489 895099
Email: sales@tavcom.com

Course Cost: £670.00 + VAT
Duration: 2 Days
Includes: BTEC Level 3 Certificate

We accept most major credit and debit cards.

visa americanexpress delta mastercard  paypal paypal

Telephone us on  +44 (0)1489 895099
Our team is ready to take your call during normal office hours from Monday to Friday. We can discuss your requirements and provide you with details of course dates and availability, fees, payment methods, accommodation and joining instructions. Outside normal office hours please leave your contact details with our answering service and we will return your call.

Email us at sales@tavcom.com
Email us with your course requirements and contact details. We will contact you to complete your booking or answer your queries.

Fax us on +44 (0)1489 894400
Fax your course requirements and contact details to us and we will contact you to arrange your booking and answer any questions.

Write or visit
Write to us at the address listed on our ‘Contact Us’ page or, if you live in the Hampshire area, feel free to call in and meet us. Our offices are open during normal business hours, Monday to Friday.

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