Payment terms
Full payment must be received at least 20 working days before the course. For international bookings, payment must accompany the booking.

Cancellations, transfers and non-attendance
Cancellations and requests to transfer must be made in writing either by email, letter or fax and will be acknowledged in writing. If you cancel a booking more than 20 working days before the course, a full refund will be given - less 10% to cover administration - provided Tavcom is notified in writing. For cancellations made between 20 and 15 working days before the course there will be a cancellation fee of £100 per person.

For cancellations made 14 working days or less before the course or for ‘no shows’ full payment is required. There will be no charge if a substitute student is nominated.

Transfers
There is no charge for transferring to an alternative course date, provided the request is received 21 or more working days before the start of the course. One transfer can be made after which there will be a £100 administration charge for each further request.

Requests to transfer 11-20 working days before the start of a course will be subject to a transfer fee of 20% of the course fee. Requests to transfer received 0-10 working days before the start of a course will be subject to the full course fee.

We reserve the right to change published scheduled course dates, substitute course tutors and amend course content to reflect changes in legislation and advances in technology.

In the unlikely event of a course being cancelled, a full refund will automatically be made but Tavcom Training disclaim any further liability.

How to Book
Please complete the online form or post, fax, telephone or email your booking requirements to our Customer Services team.

Course Fees
Scheduled course fees include tuition, certification, training manuals, luncheon and refreshments throughout the day.

Joining Instructions
Comprehensive instructions, including directions to the training venue will be forwarded to you at least 7 days before the course.

Forms of Payment
We accept cheques and most major credit cards.

Dress Code
Smart, casual dress is recommended for delegates attending any Tavcom Training course.